COVID-19 updates

Friday 25th September 2020:

Following the Government’s latest updated guidelines with regards Covid-19 the Mount Batten Watersports and Activities Centre will be implementing the following measures effective immediately to help keep our staff and customers safe:

  • HANDS – Use the sanitiser provided upon entry to the building
  • FACE – Cover your face in all indoor communal areas. Ensure your mouth and nose are covered before entering the building.
  • SPACE – Stay 2 metres apart where possible.
  • TRACK AND TRACE – The Centre has displayed the NHS QR for people with the app to scan. We would encourage you to download the app if you have not done so already. We also have detailed slips which must be filled out upon entry and placed in the letter box should you not have access to the app on your smartphone.

We ask you all to support our staff in the enforcement of these rules. Anyone found not obeying these policies will be asked to leave the Centre.

The Centre opening hours will not change and remain as 1330 -1930 Wednesday to Friday and 1100 -1700 Saturday and Sunday.

Thursday 9th July 2020:

In a further phased opening of elements of the Mount Batten Watersports and Activities Centre we are really pleased to be able to offer some kayak and Stand Up Paddleboarding sessions this weekend. The weather is looking great for you, and us, to get back on the water in supervised sessions and we’ve taken all the precautions we can under relevant guidance to ensure you have the best time and make some ‘Mount Batten Moments’ with us!

We’re offering TryKayak and TrySUP sessions (Families Mixed and Adults Mixed) and a session has a maximum of five people in each with one instructor. All current sessions are available to book via the link as well as all the information you need and, of course, if you have any questions at all please do email the Centre on enquiries@mount-batten-centre.com Please click here to book your session online.

Please do note that whilst some elements of the Centre are slowly beginning to reopen, our accommodation is available on a pre-booking basis only so please email enquiries@mount-batten-centre.com for any accommodation enquiries and, at this time, The Lookout is not open for food and drink, either to have on-site or to take-away.

Opening times for boat and kayak storage members will, for now, continue to be Wednesday, Thursday and Friday from 1330 to 1930 and Saturday and Sunday from 1100 to 1700.

We will update further once another HM Government announcement is made (we anticipate next week) which, hopefully, will allow us to start to open up more of our facilities and sessions over the coming weeks. At present we are still working on a possible school holidays activities plan too.

Friday 12th June 2020: Member update to access hours

Following feedback from members, although appreciative in the efforts made to open the Centre for access, the timings have come into question. We have now had a chance to review this and as of Wednesday 17th June the following opening times for boat parking will be available:

Wednesday, Thursday and Friday: 1330 – 1930

Saturday and Sunday: 1100 – 1700

A member of staff will remain present on site strictly only during these times and will be based in the classroom off the car park. We will therefore be unable to provide access outside of these times.

For the full boat and kayak access process please see the update dated 15th May 2020.

Friday 15th May 2020 (5pm): Centre Director update Boat and Kayak Access

Following the updated guidance issued by the Department for Digital, Culture, Media and Sport on Wednesday of this week which was then cascaded down and interpreted from the HM Government road map mention in the Prime Minister’s address last Sunday, there have been many calls and questions from elements of the Centre’s membership regarding access to the equipment that they store with us.

Whilst it was, and indeed is, most pleasing to see and hear the enthusiasm people have to get back on the water we have had to have space and time to liaise with, consult and formulate a plan to ensure as far as is reasonably practicable the safety of the Centre’s staff and its membership relating to boat storage customers, ensuring safe systems of work for our staff, constructing risk assessments, deciding how and who can provide the cover required, ensuring that the fundamental rules of the CJRS scheme are met and maintained and devising a system that is, so long as it is followed, clear and safe, as long as it is adhered to by the members who want access to their boats. This has indeed taken some time.

The matter of access to the water, whilst it is now allowed should and MUST still be treated with caution and measured and responsible behaviours followed in line with those being advised by the various governing bodies, the Harbour authorities, the RNLI and HM Coastguard. Please do NOT put anyone at risk in these times, it is unfair to put additional and unnecessary stress and strain on emergency services at this time.

I am pleased to advise that as a project that will have a rolling review, we can now say that we have moved from total closure to a point where initially the boat parks will be able to be accessed from Wednesday through to Sunday between the hours of 10am and 4pm (starting from Wednesday 20th May 2020). Initially there will be a member of the team on site between those times based in the classroom and if needed they can be spoken to through the slightly open window or at a safe distance. No internal areas of the building will be unlocked at this time and again this will be subject to an ongoing review. Changing facilities nor toilets will be available in the first step in order to protect the staff members and indeed the members. When on site members MUST follow the widely publicised ‘social distancing’ rules and if for example using a double handed vessel MUST be from the same household as current guidance stands.

There will be sanitiser and signage on site and I urge you to follow the practices needed and notices displayed during this period. As I said we will be constantly reviewing this process and it remaining or easing in anyway is indeed going to be down to people behaving responsibly.

A couple of other points which are very important, firstly, the times stated are indeed the times the boat parks will be unlocked, outside of that they will be CLOSED, staff cannot wait beyond the times stated for numerous reasons, and nor can they, under the allowances publicised provide and support or assistance over and above the basic matters mentioned above, to do so would contravene the guidance document we are currently governed by.

Should you come ashore late and the boat parks are closed, you may leave your vessel on site should you wish to do so but you would do so at your own risk.

I would like to take this opportunity to thank all those that have shown a large degree of patience across these times and would urge you to please be kind and courteous to the staff on site and indeed each other as we endeavour to work forwards to keep everyone happy and as safe as we indeed can in these most testing times.

Should you need to communicate with the Centre please email enquiries@mount-batten-centre.com

Your continued patience and support are very much appreciated at these difficult and testing times.

Alex R King – Centre Director

Mount Batten Group

Wednesday 13th May 2020: Centre Director update

“I am reviewing this rapidly evolving and changing situation in consultation with numerous authorities, governing bodies and in line with current yet evolving legislative guidance and will do so across the coming days but in order to ensure the safety of EVERYONE as far as is humanly possible I will need to review, consult, test and plan before having thorough and detailed discussions with the Board of Directors, our insurers, relevant authorities and others before any changes to the current position (https://www.mount-batten-centre.com/update-12-may-2020/) can be considered and/or made.

I, on behalf of the staff, the user groups, the Board of Directors and the wider customer base are grateful and understanding of the enthusiasm to get back and active but we MUST do that in as sensible, safe and managed way as possible for the long term good of us all.”

Alex R King – Centre Director
Mount Batten Group

Tuesday 12th May 2020 (update 12 noon):

Following updated advice from HM Government on Sunday 10th May 2020 the Centre’s Board of Directors have agreed a proposal by the Centre Director that the Mount Batten Watersports and Activities Centre will remain closed until at least the end of June 2020 and following future HM Government advice will review this decision again on Wednesday 1st July 2020.

The Centre and its representatives remain grateful for your support and business in these difficult and troubling times. Currently the Centre is operating a rotating furlough with just two of our departmental managers (working remotely) who are managing bookings made until the end of June. They will again be in touch at the start of July to liaise and update on the Centre’s position at that point in time.

Our preference and focus is indeed to, where we can, re-schedule bookings for after the restrictions are lifted and we will first look to do that in order maintain the offer, deliver product and create positive associations and memories that no doubt we all will need in the coming months. If this is not possible the booking information will be passed through to myself for any further actions needed and these will be dealt with in chronological order. I personally want to thank all customers that have, in the main, been so understanding and supportive of the Centre’s position so far and have been flexible and courteous to my team in these difficult times.

Should you need to communicate with the Centre please email enquiries@mount-batten-centre.com

Your continued patience and support are very much appreciated at these difficult and testing times.

I will continue to make regular reviews and update accordingly in line with HM Government advice but please note I will always prioritise the health and safety of the Centre’s staff, members, customers and all partner organisations as I have always done.

Alex R King, Centre Director

Mount Batten Group

Friday 20th March 2020: Notice of Temporary Closure (update 11am)

Following updated advice from HM Government, NHS and WHO regarding the Covid -19 the Centre’s Board of Directors have agreed a proposal by the Centre Director that as of 1600hrs on the 20/03/20 Mount Batten Centre will close for a period of time that is yet to be defined but certainly likely to be until late April at least.

The core team and the Board are working hard behind the scenes to try and ensure that we come through this testing time in as good shape as we indeed can and that we do that together for the benefit of all current and future users.

Should you need to communicate with the Centre please email enquiries@mount-batten-centre.com out of preference, we are also working on diverting the main phone line which will then be manned for periods of each day.

For other updates please keep an eye across all our social media channels and the website which we will endeavour to keep updated on a regular basis as things progress.

Your patience and indeed support are very much appreciated, we wish everyone good luck and good health at these difficult and testing times.

Tuesday 17th March 2020 (update 10.30am)

Please note that after yesterday’s announcements by HM Government that we are operating with a small team whilst we assess and establish the best way forward at this difficult time. We will continue to announce any future updates here on our website and across our social media accounts concurrently.

Monday 16th March 2020: Novel coronavirus (COVID-19) guidance

The welfare of all our customers, visitors, workforce and volunteers is of paramount importance.
This communication is designed to inform, rather than alarm, and contains relevant links to the most up-to-date guidance from the Government and Public Health England regarding novel coronavirus (COVID-19).

· Current advice suggests being in the water is acceptable (they believe coronavirus cannot thrive in chlorine & salt water)

· The Government has issued advice around travel to and from certain areas as the novel coronavirus (COVID-19) situation develops. Please read the latest advice here. This is updated regularly.

· We’d like to take this opportunity to remind all customers and clubs running events, training sessions or trips that they must inform participants, coaches, volunteers and spectators of the hygiene precautions to help reduce the spread of infection. For the latest infection control advice, please click here.

· It is our expectation that all centre users from whatever groups will comply with the latest Government and NHS guidance. This can be found on the Public Health England website. If you feel unwell, please call NHS 111 for advice.

· The Centre will be continuing to plan for our events as normal but we will be following Government guidance and assessing risk as appropriate. We will be issuing specific guidance regarding forthcoming events and bookings as necessary please keep an eye on our communications channels for updates.

· We would advise all visitors and users to be vigilant, considerate and cautious and comply with all Government advice when planning any future activities.

Many thanks for your cooperation at this difficult and challenging time.